Thank you for your purchase and we hope you are happy with your produce.

However, if the seal on your product has been broken or if the produce has perished you may return it us for a full refund or exchange. Please see below for more information on our return policy.

Returns

All returns must be notified by email within 5 days of delivery

Returns Process

To return an item, please email customer service at orders@petfresh.com.au to advise Pet Fresh of your perished product. We will then advise when the Pet Fresh delivery van will come and collect the product with a replacement item or advise that a refund will be issued.

Refunds

After collecting your product and inspecting the condition, we will exchange your product at the collection time or within 3 days if extra stock is not on board delivery van. Refunds may take 2 – 3 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Questions

If you have any questions concerning our return policy, please contact us at: orders@petfresh.com.au

Follow Us Online

  • The new petfresh store is now OPEN! Come and visit
  • Volunteers and Donations WANTED for this Sundays PET FOOD BANK
  • The petfreshau store is open from 9AM2PM at 244 Lord
  • Visit petfreshau on Saturday to get a one of a
  • Repost willowdesignsau      GIVEAWAY TIME! We
  • The petfreshau store is open from 9AM2PM today Saturday 7th