South Delivery

Must be placed by:

Monday 10:00PM

Delivery Date:

Wednesday
(8am – 6pm)

Central

Must be placed by:

Tuesday 10:00PM

Delivery Date:

Thursday 
(8am – 6pm)

North

Must be placed by:

Wednesday 10:00PM

Delivery Date:

Friday 
(8am – 6pm)

Hills and Country

Due to various restrictions, we have cancelled delivery runs to the Wheatbelt until further notice.

We hope you can understand. Hills will continue to run.

Must be placed by:

Tuesday 10:00PM

Delivery Date:

Thursday
(8am – 6pm)

South West

New Run!!!! – $5 FLAT RATE FEE – NO FREE SHIPPING

We Deliver to this area every three weeks. Please contact our team for the next delivery date.

Must be placed by:

Monday 10:00PM

Delivery Date:

Sunday
(8am – 6pm)

Delivery Policy

Thank you for your purchase and we hope you are happy with your produce.

However, if the seal on your product has been broken or if the produce has perished you may return it us for a full refund or exchange. Please see below for more information on our return policy.

Returns

All returns must be notified by email within 5 days of delivery

Delivery Charges/Fees*

Delivery Method Order Value Delivery Fee
Standard Delivery Bellow $80.00 Delivery fee of $8.00
Standard Delivery Bulk Products in order Delivery fee of $8.00
Standard Delivery Above $80.00 Free Delivery for excluding Mandurah and Alkimos

When free delivery is not available

Free Delivery is not available when your order matches any of the following:

  • The order is under $80.00.
  • Your order is being delivered to Mandurah or Alkimos.
  • If you are ordering an item classed as bulk.

Returns Process

To return an item, please email customer service at orders@petfresh.com.au to advise Pet Fresh of your perished product. We will then advise when the Pet Fresh delivery van will come and collect the product with a replacement item or advise that a refund will be issued.

Refunds

After collecting your product and inspecting the condition, we will exchange your product at the collection time or within 3 days if extra stock is not onboard the delivery van. Refunds may take 2 – 3 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Questions

If you have any questions concerning our return policy, please contact us at: orders@petfresh.com.au

Contact Our Team

Got any questions? Need more information when your delivery would be? Any other questions?

Contact us by Phone, Email or Visit us in-store.

Enter your details and question bellow:

You can call our team on (08) 6153 4373 for infomation regarding our products, online ordering and delivery infomation,

Our Store is located at Unit 2, 2 Farrall Road, Midvale, WA 6056.

Click here to navigate in Google Maps

 

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