|Delivery Method||Order Value||Delivery Fee|
|Standard Delivery||Bellow $80.00||Delivery fee of $8.00|
|Standard Delivery||Bulk Products in order||Delivery fee of $8.00|
|Standard Delivery||Above $80.00||Free Delivery for excluding Mandurah and Alkimos|
|South Delivery||Central Delivery||North Delivery|
|Order Cutoff: Monday 10:00pm||Order Cutoff: Tuesday 10:00pm||Order Cutoff: Wednesday 10:00pm|
|Delivery Date: Wednesday (8pm-6pm)||Delivery Date: Thursday (8pm-6pm)||Delivery Date: Friday (8pm-6pm)|
What Zone am I in?
PetFresh Delivery Works on your postal code, you can search your postal code below:
Thank you for your purchase and we hope you are happy with your produce.
However, if the seal on your product has been broken or if the produce has perished you may return it us for a full refund or exchange. Please see below for more information on our return policy.
All returns must be notified by email within 5 days of delivery
When free delivery is not available
Free Delivery is not available when your order matches any of the following:
- The order is under $80.00.
- Your order is being delivered to Mandurah or Alkimos.
- If you are ordering an item classed as bulk.
To return an item, please email customer service at firstname.lastname@example.org to advise Pet Fresh of your perished product. We will then advise when the Pet Fresh delivery van will come and collect the product with a replacement item or advise that a refund will be issued.
After collecting your product and inspecting the condition, we will exchange your product at the collection time or within 3 days if extra stock is not onboard the delivery van. Refunds may take 2 – 3 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at: email@example.com