Delivery MethodOrder ValueDelivery Fee
Standard DeliveryBellow $80.00Delivery fee of $8.00
Standard DeliveryBulk Products in orderDelivery fee of $8.00
Standard DeliveryAbove $80.00Free Delivery for excluding Mandurah and Alkimos

South DeliveryCentral DeliveryNorth Delivery
Order Cutoff: Monday 10:00pmOrder Cutoff: Tuesday 10:00pmOrder Cutoff: Wednesday 10:00pm
Delivery Date: Wednesday (8pm-6pm)Delivery Date: Thursday (8pm-6pm)Delivery Date: Friday (8pm-6pm)

What Zone am I in?

PetFresh Delivery Works on your postal code, you can search your postal code below:

Delivery Policy

Thank you for your purchase and we hope you are happy with your produce.

However, if the seal on your product has been broken or if the produce has perished you may return it us for a full refund or exchange. Please see below for more information on our return policy.


All returns must be notified by email within 5 days of delivery

When free delivery is not available

Free Delivery is not available when your order matches any of the following:

  • The order is under $80.00.
  • Your order is being delivered to Mandurah or Alkimos.
  • If you are ordering an item classed as bulk.

Returns Process

To return an item, please email customer service at to advise Pet Fresh of your perished product. We will then advise when the Pet Fresh delivery van will come and collect the product with a replacement item or advise that a refund will be issued.


After collecting your product and inspecting the condition, we will exchange your product at the collection time or within 3 days if extra stock is not onboard the delivery van. Refunds may take 2 – 3 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


If you have any questions concerning our return policy, please contact us at:

Your Cart
There are no products in the cart!
Continue Shopping