Contact the Pet Fresh team.

Name: Pet Fresh Australia
Address: 3/39 Great Eastern Hwy, Bellevue, WA, 6056, Australia
Telephone: (08) 6153 4373

Have a question? We’re here to help!

We are available to help from Monday to Friday 9AM – 5PM and Saturday 9AM – 2 PM.
You can give us a call, send us an email or visit us in store.

How to get in contact with us.

Give us a call or Messenger

Bellevue or Bayswater

Contact Form

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Order Questions

Website Issues

Bulk Ordering

Autoship Questions

Product Information

Regarding Order

Please select an order from the list

Have you checked out the following articles?
Information Page - Delivery Information - When will order arrive.
FAQ - Delivery Information - What notifications will I get?

Have you checked out the following articles?
Information Page - Refund and Return Policy.

Click and Collect orders are ready within 2 business days. You will receive a text message when your order is ready to pickup.

You can reset your password using the reset password tool.
Click here to use the reset password tool
Your password will never expire.

Did you know you can register to receive a notification when your product is back in stock?
On the product page, just enter your email in the notification registration field, and we will let you know when it's back in stock.

Bulk orders are generally ready by a Thursday Afternoon.
This can change on a weekly basis, based on meat availability.

Currently the only way to place a bulk order is by sending us a message via email or facebook. You can also give us a call to place your order.
Just make sure your order is in by Monday 5PM, otherwise you will miss the cutoff 🙂

Bulk ordering is a way to order large quantities of fresh meat, package free.
Bulk orders are only for in-store customers are not available for delivery. Orders must be collected by the end of the week.

Autoship makes your life easier, by allowing you to have the products you want, delivered at the frequency you like, automatically.
You are able to pause, modify or update your schedule at any point, via our online portal. Did I also mention, you save 10% off your order!

You can simpily create an autoship schedule by selecting the frequency you wish to receive the product on the product page, then enter your details at checkout.
We have a detailed guide available here if you would like to learn more.

Did you know that you can modify your schedule yourself?
Guide - Autoship - Modifying Autoship Items
Guide - Autoship - Skip Next Order or Change Next Occurrence
Guide - Autoship - Update Address
Guide - Autoship - Update Payment Method

Click here to view the Autoship Management Page

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Contact the Pet Fresh team.

Have a question? We’re here to help!

How to get in contact with us.

Give us a call or Messenger

(08) 6153 4373

Send an Email

[email protected]

Visit us in store

Bellevue or Bayswater

Contact Form

Our New Kangaroo & Hemp - Single Protein Probiotic Roll Has Arrived!

25% OFF NEW
KANGAROO & HEMP ROLL

Contact the Pet Fresh team.

Have a question? We’re here to help!

How to get in contact with us.

Give us a call or Messenger

(08) 6153 4373

Send an Email

[email protected]

Visit us in store

Bellevue or Bayswater

Contact Form

Our New Kangaroo & Hemp - Single Protein Probiotic Roll Has Arrived!

25% OFF NEWKANGAROO & HEMP ROLL

Subscribe & Save with Autoship!

Why Autoship?

25% OFF NEW
KANGAROO & HEMP ROLL