PetFresh Delivery Service
Create Order
Add items to your cart and proceed to the checkout
Select your subscription preference
Select your Subscription preference with options at the bottom of the checkout screen and save 10% of your order.
Get emailed your subscription information
Receive an email from the PetFresh team to your registered billing address, to confirm your subscription. The Email will be sent on the following Wednesday Night (8 PM)
Pay at agreed interval
Petfresh will charge the amount of your order on a weekly, fortnightly or monthly on the Monday of the week you are expecting the delivery. (including a 10% discount)
Quick FAQ Links: Subscription Change Form, Delivery FAQ, Subscription FAQ, Account FAQ, Product FAQ, Payment FAQ.
Delivery FAQs
Pet Fresh delivers both South (Thursday) and North (Friday). If you live south of the river you will receive your order either on Thursday or Friday. Find out more at petfresh.com.au/delivery or click here.
Not at all. Your Pet Fresh delivery driver can leave it anywhere you request. Add any instructions in the order notes field at checkout.
All meals come frozen, except for treat and supplements
Subscription FAQs
Yes, your subscription will renew at the interval of your choosing.
No you have full control of your account, change or modify whenever you want.
Account FAQs
You must notify us of a change before Monday afternoon. If your payment declines, we will email or phone you on Tuesday.
Email: subsciptions@petfresh.com.au or fill in this form.
Product FAQs
Pet Fresh full range of products are 100% Natural No fillers No preservatives just food the way nature intended.
Your meals will come frozen, simply defrost pull the film back and away you go. They will store up to 12 months if kept frozen or up to 1 week when defrosted.
Yes, we can customize your order to your exact requirements. Just contact customer service for details.
Yes our packaging is 100% recyclable and can be used in the microwave with the film on
Payment FAQs
Yes, our website and payment system is fully secured.
Your subscription will be charged weekly, fortnightly or monthly every Monday.
