THIS SERVICE IS CURRENTLY DISABLED
WHILE PETFRESH MAKES WAY FOR OUR NEW AUTOSHIP SERVICE!
Create Order
Add items to your cart and proceed to the checkout
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Select your subscription preference
Select your Subscription preference with options at the bottom of the checkout screen and save 10% of your order.
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Get emailed your subscription information
Receive an email from the PetFresh team to your registered billing address, to confirm your subscription. The Email will be sent on the following Wednesday Night (8 PM)
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Pay at agreed interval
Petfresh will charge the amount of your order on a weekly, fortnightly or monthly on the Monday of the week you are expecting the delivery. (including a 10% discount)
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Quick FAQ Links: Subscription Change Form, Delivery FAQ, Subscription FAQ, Account FAQ, Product FAQ, Payment FAQ.
Delivery FAQs
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[accordion-item title=’When is my first order scheduled to arrive?’]
Pet Fresh delivers both South (Thursday) and North (Friday). If you live south of the river you will receive your order either on Thursday or Friday. Find out more at petfresh.com.au/delivery or click here.
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[accordion-item title=’Do I need to be home to sign for my delivery?’]
Not at all. Your Pet Fresh delivery driver can leave it anywhere you request. Add any instructions in the order notes field at checkout.
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[accordion-item title=’How are my furbabies meals delivered?’]
All meals come frozen, except for treat and supplements
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Subscription FAQs
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[accordion-item title=’Does my subscription auto-renew?’]
Yes, your subscription will renew at the interval of your choosing.
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[accordion-item title=’Is there a minimum subscription length?’]
No you have full control of your account, change or modify whenever you want.
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Account FAQs
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[accordion-item title=’What is the cut-off date to skip a week, put my deliveries on hold, or cancel?’]
You must notify us of a change before Monday afternoon. If your payment declines, we will email or phone you on Tuesday.
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[accordion-item title=’How do I change or cancel an existing order?’]
Email: [email protected] or fill in this form.
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[accordion-item title=’How do I change the billing information on my account?’]
Email: [email protected] or fill in this form.
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Product FAQs
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[accordion-item title=’Want to know how seriously we take our food?’]
Pet Fresh full range of products are 100% Natural No fillers No preservatives just food the way nature intended.
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[accordion-item title=’How should I store my meals/How long can I keep them for?’]
Your meals will come frozen, simply defrost pull the film back and away you go. They will store up to 12 months if kept frozen or up to 1 week when defrosted.
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[accordion-item title=’Can I customise my order?’]
Yes, we can customize your order to your exact requirements. Just contact customer service for details.
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[accordion-item title=’Is the packaging safe for microwaves’]
Yes our packaging is 100% recyclable and can be used in the microwave with the film on
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Payment FAQs
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[accordion-item title=’Is it safe for me to use my credit card details on your website?’]
Yes, our website and payment system is fully secured.
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[accordion-item title=’When will I be charged?’]
Your subscription will be charged weekly, fortnightly or monthly every Monday.
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